Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anja Haack

Qualitätsmanagement Datenschutz Beschwerdemanagement

Phone: 03831 -35-2006
Fax: 03831-35-2005
Mail: ed.tiehdnuseg-soileh@kcaaH.ajnA

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey

Servicemonitor

Referral surveys were conducted: Yes