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Asklepios-ASB Klinik Radeberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Celine Rudolf

Qualitätsmanagementbeauftragte Pflege

Pulsnitzer Straße 60
01454 Radeberg

Phone: 03529 -459-5103
Mail: moc.soipelksa@flodur.ec

Advocates

XX XX

XX

Pulsnitzer Straße 60
01454 Radeberg

Phone: 00 -00-00
Mail: ed.XX@XX

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes