Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Yelda Dalyanoglu
Beschwerdemanagement
Gudrunstraße 56
44791 Bochum
Phone:
0234
-509-0
Mail:
ed.muhcob-mukinilk@edrewhcseb
Heike Fabian
Qualitätsmanagementbeauftragte
Gudrunstraße 56
44791 Bochum
Phone:
0234
-509-0
Mail:
ed.muhcob-mukinilk@edrewhcseb
Advocates
Anita Loest
Patientenfürsprecherin
Gudrunstraße 56
44791 Bochum
Phone:
0234
-509-3752
Mail:
ed.muhcob-mukinilk@tseol.atina
Heinz Loest
Patiententfürsprecher
Gudrunstraße 56
44791 Bochum
Phone:
0234
-509-8682
Mail:
ed.muhcob-mukinilk@tseol.znieh
|
Anonymous input options exist: Yes Briefkästen hängen aus |
| Patient surveys were conducted: Yes |
|
Referral surveys were conducted: Yes Im Rahmen der onkologischen Zentren, fachabteilungsspezifische Umsetzung im Dreijahresrhythmus |