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MEDIAN Klinik Berus - Fachkrankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Lisa Schön

Fallmanagerin

Phone: 06836 -39-583
Fax: 06836-39-417
Mail: ed.nekinilk-naidem@neohcs.asil

Advocates

Claudia Hayn

Patientenfürsprecherin

Phone: 06836 -39-455
Mail: ed.gha@tukA-rehcerpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No