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Luisenhospital Aachen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Uwe Osterland

Qualitäts- und Risikomanagement

Phone: 0241 -414-2470
Mail: ed.latipsohnesiul@bmq

Advocates

Margot Kalf

Patientenfürsprecherin

Phone: 0241 -414-2570
Mail: ed.latipsohnesiul@nirehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes