To the hospital’s home page

Sana Krankenhaus Bad Doberan GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Omar Chaal

Mitarbeiter QM

Am Waldrand 1
18209 Hohenfelde

Phone: 038203 -94-148
Fax: 038203-94-111
Mail: ed.anas@dbs.ofni

Anonymous input options exist: Yes

per Mail: info.sbd@sana.de, telefonisch: 038203-94159, Auch über den Lob- und Kummerkasten im Eingangsbereich des Krankenhauses sind anonyme Beschwerden jederzeit möglich.
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes