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Helios Bördeklinik

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kathleen Lier

Pflegedirektorin

Phone: 03949 -935-212
Fax: 03949-395-202
Mail: ed.tiehdnuseg-soileh@reiL.neelhtaK

Explanations

Peter Wendland


Advocates

Peter Wendland

Patientenfürsprecher

Phone: 03949 -935-0
Mail: ed.tiehdnuseg-soileh@dnaldneW.reteP

Anonymous input options exist: Yes

Meinungskarte
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes