Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Ruth Kirsch
Ltd. Oberärztin
Phone:
033337
-49-411
Fax: 033337-49-418
Mail:
ed.eesztellow-kinilkhcaf-glg@hcsrik.htur
Christin Walsh
Verwaltungsdirektorin
Phone:
033337
-49-600
Fax: 033337-49-606
Mail:
ed.hbm-glg@hslaw.nitsirhc
Annett Bretsch
Case-Managerin
Phone:
033337
-49-824
Fax: 033337-49-606
Mail:
ed.eesztellow-kinilkhcaf-glg@hcsterB.ttennA
Advocates
Kirsten Jachtner
Patientenfürsprecherin
Phone:
03331
-2714-71
Mail:
ed.edneumregna-suahneknark@renthcaJ.netsriK
|
Anonymous input options exist: Yes Patientfragebogen anonymisiert, Briefkasten für Rückmeldungen von Patienten |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |