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RoMed Klinikum Rosenheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Vjera Eberle

Ass. Klinikleitung

Phone: 08031 -365-3828
Fax: 08031-365-4980
Mail: ed.dem-or@or.kcabdeef

Susanne Bleiziffer

Ass. Klinikleitung

Phone: 08031 -365-3828
Fax: 08031-365-4980
Mail: ed.dem-or@or.kcabdeef

Advocates

Volker Schmidt

Patientenfürsprecher

Phone: 08031 -365-7122
Mail: ed.dem-or@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes