Complaint management
| Structured complaint management was introduced: Yes |
|
Gremium "Ideenmanagement" |
| Written concept exists: Yes |
|
Richtlinie "Ideenmanagement" |
| Handling of oral complaints is regulated: Yes |
|
Richtlinie "Umgang mit Beschwerden" |
| Handling of written complaints is regulated: Yes |
|
Richtlinie "Umgang mit Beschwerden", Gremium "Ideenmanagement" |
| Time targets for acknowledgement are defined: Yes |
|
Richtlinie "Umgang mit Beschwerden", Gremium "Ideenmanagement" |
Contact persons
Susi Tensfeldt
Qualitätsmanagementbeauftragte
21262 Jesteburg/Nordheide
Phone:
04183
-799-156
Mail:
ed.grubetsej-kinilkdlaw@mq
Susi Tensfeldt
Qualitätsmanagementbeauftragte
21262 Jesteburg/Nordheide
Phone:
04183
-799-156
Mail:
ed.grubetsej-kinilkdlaw@mq
Advocates
Ravilia Latypova
Patientenfürsprecherin
21262 Jesteburg/Nordheide
Phone:
04183
-799-106
Mail:
ed.grubetsej-kinilkdlaw@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |