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Klinik Wittgenstein/TK Netphen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Andreas Dickel

QMB

Industriestr. 20
57250 Netphen

Phone: 02751 -811207-
Mail: ed.krewsennahoj@lekcid.saerdna

Advocates

Norbert Hartmann

Rechtsanwalt

Industriestr. 20
57250 Netphen

Phone: 02751 -3089-
Mail: ed.enilno-t@ssiew-nnamtrah-ielznak-ar

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes