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HNO-Klinik Bogenhausen Dr. Gaertner GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Irene Hesse

Verwaltung

Possartstrasse 27-31
81679 München

Phone: 089 -998902-27
Mail: ed.kinilkrentreag@esseh.i

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No