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Veramedklinik am Wendelstein

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Astrid Böhl

Geschäftsführung

Mühlenstrasse 60
83098 Brannenburg

Phone: 08034 -302-706
Mail: ed.demarev@ofni

Advocates

Ursula Gerdes

Patientenfürsprecherin

Mühlenstrasse 60
83098 Brannenburg

Phone: 08034 -302-690
Mail: ed.demarev@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes