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AMEOS Klinikum Am Bürgerpark Bremerhaven

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes

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Time targets for acknowledgement are defined: Yes

Contact persons

Christine Koop

Qualitätsmanagementbeauftragte

Schiffdorfer Chaussee 29
27574 Bremerhaven

Phone: 0471 -182-1856
Fax: 0471-182-1420
Mail: ed.soema.krapregreub@wrev.ookc

Advocates

Günther Czemper

Patientenfürsprecher

Schiffdorfer Chaussee 29
27574 Bremerhaven

Phone: 0176 -6173-9192
Mail: ed.soema.krapregreub@rehcerpsreufnetneitaP

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes