Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
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| Time targets for acknowledgement are defined: Yes |
Contact persons
Christine Koop
Qualitätsmanagementbeauftragte
Schiffdorfer Chaussee 29
27574 Bremerhaven
Phone:
0049
-0471182-1856
Fax: 0049-0471182-1420
Mail:
ed.soema.krapregreub@wrev.ookc
Advocates
Günther Czemper
Patientenfürsprecher
Schiffdorfer Chaussee 29
27574 Bremerhaven
Phone:
0049
-01766173-9192
Fax: 0049-0471182-1420
Mail:
ed.soema.krapregreub@rehcerpsreufnetneitaP
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |