Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Tobias Hindermann
Klinikgeschäftsführer
Phone:
05641
-91-1000
Fax: 05641-91-1011
Mail:
ed.tiehdnuseg-soileh@nnamredniH.saiboT
Andrea Störmer
PDL
Phone:
05641
-91-1040
Fax: 05641-91-1011
Mail:
ed.tiehdnuseg-soileh@remreots.aerdnA
Advocates
Wicker Diethild
Ordensschwester (Arme Schulschwestern v.U.L.F. "Kloster Brede"
Phone:
0175
-4288066-
Mail:
ed.ederB-retsolK@ofni
|
Anonymous input options exist: Yes Anonymisierte Beschwerden in separatem "Beschwerdekasten" |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |