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Helios Klinikum Warburg GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Gabriele Schade

Qualitätsmanagement

Phone: 0561 -3086-2110
Fax: 0561-3086-2104
Mail: ed.tiehdnuseg-soileh@edahcS.eleirbaG

Advocates

Wicker Diethild

Ordensschwester (Arme Schulschwestern v.U.L.F. "Kloster Brede"

Phone: 0175 -4288066-
Mail: ed.ederB-retsolK@ofni

Anonymous input options exist: Yes

Anonymisierte Beschwerden in separatem "Beschwerdekasten"
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes