Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Margret Wiegmann
Qualitätsmanagement
Oertzeweg 24
30851 Langenhagen
Phone:
0511
-7794-818
Mail:
ed.dkp@nnamgeiw.tergram
Wolfgang Bode
Patientenfürsprecher
Oertzeweg 24
30851 Langenhagen
Phone:
0511
-7794-771
Mail:
ed.dkp.negahnegnal@ofni
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |