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HELIOS Klinik Müllheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ottmar Schmidt

Klinikgeschäftsführer

Phone: 07631 -88-4006
Fax: 07631-88-4009
Mail: ed.tiehdnuseg-soileh@tdimhcs.ramtto

Thorsten Sleifir

Klinikgeschäftsführer

Phone: 07631 -88-4006
Fax: 07631-88-4009
Mail: ed.tiehdnuseg-soileh@rifiels.netsroht

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: Yes