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Asklepios Fachklinikum Wiesen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Deike Schneider

Qualitätsmanagementbeauftragte

Kirchberger Str. 2
08134 Wildenfels

Phone: 037603 -54-802
Fax: 037603-54-864
Mail: moc.soipelksa@redienhcs.ied

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes