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Vitos Klinik für Psychiatrie und Psychotherapie Standort Haina

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jens Wernhardt

Qualitätsmanagementbeauftragter

Phone: 06456 -91-657
Fax: 06456-91-705
Mail: ed.aniah-sotiv@tdrahnreW.sneJ

Advocates

Hans-Ludwig Wagner

Patientenführsprecher

Phone: 06456 -91-320
Mail: ed.aniah-sotiv@ppk-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes