Deutsches Rotes Kreuz Krankenhaus Lichtenstein Gemeinnützige GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Fritz Dietel

QMB

Hartensteiner Straße 42
09350 Lichtenstein

Anonymous input options exist: No

Patient surveys were conducted: Yes
Website for the patient survey

im Clinotel-Verbund

Referral surveys were conducted: No