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Deutsches Rotes Kreuz Krankenhaus Lichtenstein Gemeinnützige GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nadine Böttcher

Verwaltungsleitung

Hartensteiner Straße 42
09350 Lichtenstein

Phone: 037204 -321004-
Mail: ed.shk-krd@enidan.rehctteob

Nadine Böttcher

Verwaltungsleitung

Hartensteiner Straße 42
09350 Lichtenstein

Phone: 037204 -321004-
Mail: ed.shk-krd@enidan.rehctteob

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes