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Salus gGmbH Fachklinikum Uchtspringe

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

zeitnahe Rückmeldung

Contact persons

Andrea Schütt

Leitung Qualitätsmanagement

Emil-Kraepelin-Straße 6
39576 Stendal

Phone: 0391 -60753-391
Fax: 0391-60753-33
Mail: ed.asl-sulas@tteuhcs.a

Advocates

Torsten Polinowski

Menschenrechtsbeauftragter

Emil-Kraepelin-Straße 6
39576 Stendal

Phone: 039325 -7066-47
Mail: ofni.has@ikswonilop.t

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No