Complaint management
| Structured complaint management was introduced: Yes |
|
Beschwerdemanagement |
| Written concept exists: Yes |
|
Konzept |
| Handling of oral complaints is regulated: Yes |
|
Mündliche Beschwerden werden aufgenommen |
| Handling of written complaints is regulated: Yes |
|
Schriftliche Beschwerden werden aufgenommen |
| Time targets for acknowledgement are defined: Yes |
|
Rückmeldung |
Contact persons
Madeleine Michel
Qualitätsmanagement-Beauftragte
Thomas-Mann-Straße 6
82340 Feldafing
Phone:
08157
-28-8570
Mail:
ed.demetra@lehcim.enieledam
Advocates
Veronika Sube
Klinikseelsorgerin
Thomas-Mann-Straße 6
82340 Feldafing
Phone:
08157
-28-8535
Mail:
ed.demetra@ebus.akinorev
|
Anonymous input options exist: Yes Briefkasten |
|
Patient surveys were conducted: Yes Durch das Qualitätsmanagement |
| Referral surveys were conducted: Yes |