Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Eileen Groos

Qualitätsmanagementbeauftragte

Phone: 06434 -919-632
Fax: 06434-919-650
Mail: ed.kraplacidem@soorg.e

Eileen Groos

Qualitätsmanagementbeauftragte

Phone: 06434 -919-632
Fax: 06434-919-650
Mail: ed.kraplacidem@soorg.e

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes