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Klinik Dr. Steib Betriebs GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Silvia Schatz

Geschäftsführung

Phone: 06174 -93880-60
Mail: ed.biets-kinilk@ztahcs.aivlis

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes