Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Elisabeth Riedl
Patientenmanagement
Neumeyerstraße 46-48
90411 Nürnberg
Phone:
0911
-58068-1101
Fax: 0911-58068-1150
Mail:
moc.kinilk013@ofni
Liliya Kudayeva
Qualitätsmanegementbeauftragte
Neumeyerstraße 46-48
90411 Nürnberg
Phone:
0911
-58068-0
Fax: 0911-58068-1150
Mail:
moc.kinilk013@ofni
Advocates
Anja Sellinger
Patientenmanagement
Neumeyerstraße 46-48
90411 Nürnberg
Phone:
0911
-58068-0
Fax: 0911-58068-1150
Mail:
moc.kinilk013@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |