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Kliniken Landkreis Diepholz gGmbH, Klinik Sulingen

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Melanie Kolkhorst

Qualitätsmanagement-Beauftragte

Schmelingstraße 47
27232 Sulingen

Phone: 05441 -972-130
Fax: 05441-972-130
Mail: ed.dkl-nekinilk@tsrohklok.m

Advocates

Sigrid und Horst Glockzin

Patientenfürsprecher

Schmelingstraße 47
27232 Sulingen

Phone: 05441 -2467-
Mail: ed.xmg@nizkcolg.h

Anonymous input options exist: Yes

Meinungskarten im Eingangsbereich
Patient surveys were conducted: Yes

Ihre Meinung ist uns wichtig! Kartenbefragung im Eingangsbereich
Referral surveys were conducted: No