Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Hanna Priesmeier
Qualitätsmanagement
Schmelingstraße 47
27232 Sulingen
Phone:
05441
-972-133
Mail:
ed.dkl-nekinilk@reiemseirp.h
Carina Luther
Qualitätsmanagement
Schmelingstraße 47
27232 Sulingen
Phone:
05441
-972-130
Mail:
ed.dkl-nekinilk@rehtul.c
Advocates
Sigrid und Horst Glockzin
Patientenfürsprecher
Schmelingstraße 47
27232 Sulingen
Phone:
05441
-2467-
Mail:
ed.xmg@nizkcolg.h
|
Anonymous input options exist: Yes QR-Code im Eingangsbereich |
|
Patient surveys were conducted: Yes Ihre Meinung ist uns wichtig! QR-Code im Eingangsbereich EPZ-Zentrum |
|
Referral surveys were conducted: Yes EPZ-Zentrum |