Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Rahmenkonzept Meinungsmanagement |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Siegfried Borker
Qualitätsmanagement-Koordinator
Hasestraße 16
49565 Bramsche
Phone:
05461
-805-111
Fax: 05461-805-185
Mail:
ed.ksn@rekrob.deirfgeis
Advocates
Ute Severit-Wobker
Patientenfürsprecherin
Hasestraße 16
49565 Bramsche
Phone:
0175
-457-7751
Mail:
ed.ksn@bkn-rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |