Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Katrin Busse
Verwaltung / QMB
Vinzenz-von-Paul-Str. 14
84503 Altötting
Phone:
08671
-509-9837
Fax: 08671-509-999
Mail:
ed.murtnezrednik@essub.k
Sabine Klust
Verwaltung / QMB
Vinzenz-von-Paul-Str. 14
84503 Altötting
Phone:
08671
-509-9837
Fax: 08671-509-999
Mail:
ed.murtnezrednik@tsulk.s
Advocates
Nadine Keitzl
extern
Vinzenz-von-Paul-Str. 14
84503 Altötting
Phone:
08671
-509-900
Mail:
ed.murtnezrednik@rehcerpsreufnetneitap
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |