Zentrum für Kinder und Jugendliche Inn-Salzach, Kinder- und Jugendpsychiatrie

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Sabine Klust

Verwaltung / QMB

Vinzenz-von-Paul-Str. 14
84503 Altötting

Nadine Keitzl

extern

Vinzenz-von-Paul-Str. 14
84503 Altötting

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: Yes