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GRN Gesundheitszentren Rhein-Neckar gGmbH Kreiskrankenhaus Eberbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ralf Geiger

Stelv. Klinikleiter

Scheuerberg Str. 3
69412 Eberbach

Phone: 06271 -83-0
Mail: ed.nrg@hcabrebe-kinilk

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes