Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Doris Hilken
Ass. Pflegedienstleitung / Med. Controlling / Beschwerdemanagement
56179 Vallendar
Phone:
0261
-6405-166
Fax: 0261-6405-130
Mail:
ed.radnellav-kinilk-hdb@neklih.sirod
Michael Gombert
Leitung Logopädie / Beschwerdemanagement
56179 Vallendar
Phone:
0261
-6405-185
Fax: 0261-6405-144
Mail:
ed.radnellav-kinilk-hdb@trebmog.leahcim
Axel Kröll
Abteilungsleiter Physiotherapie, Stv. Therpieleiter
56179 Vallendar
Phone:
0261
-6405-116
Fax: 0261-6405-144
Mail:
ed.radnellav-kinilk-hdb@lleork.lexa
Sven Heinrich
Stv. Pflegedienstleiter
56179 Vallendar
Phone:
0261
-6405-190
Mail:
ed.radnellav-kinilk-hdb@hcirnieh.nevs
Eva Geisler
Öffentlichkeitsarbeit
56179 Vallendar
Phone:
0261
-6405-246
Mail:
ed.radnellav-kinilk-hdb@relsieg.ave
Advocates
Jörg Hilden
Patientenfürsprecher
56179 Vallendar
Phone:
0160
-8044698-
Mail:
ed.enilno-t@nedlih-greoj
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |