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Waldhausklinik Deuringen gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Tobias Romeyke

Geschäftsführung/Management

Phone: 0821 -4305-0
Fax: 0821-4305-179
Mail: ed.kinilksuahdlaw@ofni

Advocates

Petra Fischer

Mitarbeiter der zentralen Patientenaufnahme

Phone: 0821 -4305-0
Fax: 0821-4305-179
Mail: ed.kinilksuahdlaw@ofni

Anonymous input options exist: No
Patient surveys were conducted: Yes
Referral surveys were conducted: No