Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Melanie Wengiel
Pflegedirektion
Phone:
036459
-5-2221
Fax: 036459-5-2902
Mail:
ed.tiehdnuseg-soileh@leignew.einalem
Sandra Oehmer
Unternehmenskommunikation/ Datenschutzbeauftragte
Phone:
03621
-220-324
Mail:
ed.tiehdnuseg-soileh@remheo.ardnas
Melanie Wengiel
Pflegedirektion
Phone:
036459
-5-2221
Fax: 036459-5-2902
Mail:
ed.tiehdnuseg-soileh@leignew.einalem
Sandra Oehmer
Unternehmenskommunikation/ Datenschutzbeauftragte
Phone:
03621
-220-324
Mail:
ed.tiehdnuseg-soileh@remheo.ardnas
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |