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HELIOS Klinik Blankenhain

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Melanie Wengiel

Pflegedirektion

Phone: 036459 -5-2221
Fax: 036459-5-2902
Mail: ed.tiehdnuseg-soileh@leignew.einalem

Sandra Oehmer

Unternehmenskommunikation/ Datenschutzbeauftragte

Phone: 03621 -220-324
Mail: ed.tiehdnuseg-soileh@remheo.ardnas

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes