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Helios St. Elisabeth Klinik Hünfeld

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Nicole Krenzer

Leitung Patienten-Service-Center

Phone: 06652 -987-123
Fax: 06652-987-124
Mail: ed.tiehdnuseg-soileh@dlefneuh.retnececivresnetneitaP

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes