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Bezirkskrankenhaus Wöllershof

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Johannes Bönsch

QMB

Wöllershof 1
92721 Störnstein

Phone: 09602 -78-0
Mail: ed.obdem@ofni

Advocates

Georg Stahl

Patientenfürsprecher

Wöllershof 1
92721 Störnstein

Phone: 09602 -78-0
Mail: ed.obdem@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

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