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Schön Klinik Hamburg Eilbek

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Patrycja Godlewska

Junior Qualitätsmanagerin

Phone: 040 -2092-1039
Fax: 040-2092-3709
Mail: ed.kinilk-neohcs@aksweldogp

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Die Patientenzufriedenheit wird kontinuierlich mittels eines selbst entwickelten Bogens unternehmensweit digital erfasst.
Referral surveys were conducted: No