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AMEOS Hanse Klinikum Anklam

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Julia Lange

Kooperations-, Beschwerdemanagement

Phone: 039771 -410-656
Fax: 039771-410-659
Mail: ed.soema@egnal.ailuj

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Fragebögen werden bei jedem stationären Aufenthalt ausgegeben.

Referral surveys were conducted: Yes