Tagesklinik für Psychiatrie und Psychotherapie Zollernalbkreis gGmbH

Complaint management

Structured complaint management was introduced: Yes

in Kooperation mit der Vinzenz von Paul Hospital gGmbH

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Chiara Stroscher

Qualitätsmanagementbeauftragte

Albrechtstraße 43
72336 Balingen

Phone: 0741 -241-3087
Fax: 0741-241-993087
Mail: ed.HPvV@rehcsortS.C

IBB Rottweil

Patientenfürsprecher

Albrechtstraße 43
72336 Balingen

Anonymous input options exist: Yes

Patient surveys were conducted: Yes

Referral surveys were conducted: No