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RehaNova Köln gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Mara Michel

Verwaltung

Ostmerheimer Straße 200
51109 Köln

Phone: 0221 -2784-14121
Mail: ed.avonaher@lehcim

Advocates

Ralf Koenig

Coaching, Mediation

Ostmerheimer Straße 200
51109 Köln

Phone: 0221 -2784-4030
Mail: ed.avonaher@rehcerpsreufnetneitap

Anonymous input options exist: Yes

Briefkästen hängen im Haus
Patient surveys were conducted: Yes
Referral surveys were conducted: No