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Neurologische Klinik Sorpesee GmbH & Co. KG

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sandra Gabriel

Pflegedienstleiterin

Lindenstraße 22
59846 Sundern

Phone: 02935 -807-0
Fax: 02935-807-200
Mail: ed.eesepros-kinilk@ofni

Advocates

Sofia Dahlmann

Sozialdienst

Lindenstraße 22
59846 Sundern

Phone: 02935 -807-380
Fax: 02935-807-200
Mail: ed.eesepros-kinilk@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No