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Gemeinnützige Krankenhausgesellschaft des Landkreises Bamberg mbH - Betriebsstätte Steigerwaldklinik Burgebrach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Matthias Opel

QMB

Am Eichelberg 1
96138 Burgebrach

Phone: 09546 -88-222
Fax: 09546-88-200
Mail: ed.grebmab-gkg@lepo.m

Advocates

Margit Selig

Patientenfürsprecherin

Am Eichelberg 1
96138 Burgebrach

Phone: 09546 -88-277
Mail: ed.grebmab-gkg@kws.rehcerpsnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

tw. durch persönliche Gespräche und Befragungen