Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Matthias Opel
QMB
Am Eichelberg 1
96138 Burgebrach
Phone:
09546
-88-222
Fax: 09546-88-200
Mail:
ed.grebmab-gkg@lepo.m
Margit Selig
Patientenfürsprecherin
Am Eichelberg 1
96138 Burgebrach
Phone:
09546
-88-277
Mail:
ed.grebmab-gkg@kws.rehcerpsnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes tw. durch persönliche Gespräche und Befragungen |