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Helios Klinik Leezen GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Maik Porsche

Qualitätsmanagement

Phone: 03866 -60-1045
Fax: 03866-60-1712011
Mail: ed.tiehdnuseg-soileh@ehcsrop.kiam

Advocates

Sabine Schult

PI- Patienteninteressenvertretung

Phone: 03866 -60-1040
Fax: 03866-60-1041
Mail: ed.tiehdnuseg-soileh@tluhcs.enibas

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Helios Service Monitor

Referral surveys were conducted: No