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Marienhaus Klinikum Eifel - Standort Bitburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Katharina Schmitt

Krankenhausoberin

Krankenhausstraße 1
54634 Bitburg

Phone: 06561 -64-2655
Mail: ed.suahneiram@fie.ofni

Advocates

Marlies Raberg

Patientenfürsprecherin

Krankenhausstraße 1
54634 Bitburg

Phone: 06561 -64-2502
Mail: ed.suahneiram@fie.ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No