Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

/tnemeganamedrewhcseb/tlahtnefua-rhi/latreppuw/nekinilk/ed.tiehdnuseg-soileh.www//:sptth

Contact persons

Tanja Bertol

Beschwerdemanagement für die Standorte Barmen, Elberfeld und Bergisch Land (Schmerztherapie)

Phone: 0202 -896-2959
Fax: 0202-896-2969
Mail: ed.tiehdnuseg-soileh@lotreb.ajnat

Advocates

Frank Blasius

Patientenfürsprecher gemäß Krankenhausgesetz NRW

Phone: 0202 -896-2885
Fax: 0202-896-2419
Mail: ed.tiehdnuseg-soileh@suisalb.knarf

Anonymous input options exist: Yes
Website of the contact form

als anonyme Meinungskarte und wöchentlich anonyme Patientenbefragung über den Service Monitor

Patient surveys were conducted: Yes

wöchentlich anonym über Service Monitor

Referral surveys were conducted: Yes