Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/tnemeganamedrewhcseb/tlahtnefua-rhi/latreppuw/nekinilk/ed.tiehdnuseg-soileh.www//:sptth
Contact persons
Tanja Bertol
Beschwerdemanagement für die Standorte Barmen, Elberfeld und Bergisch Land (Schmerztherapie)
Phone:
0202
-896-2959
Fax: 0202-896-2969
Mail:
ed.tiehdnuseg-soileh@lotreb.ajnat
Advocates
Frank Blasius
Patientenfürsprecher gemäß Krankenhausgesetz NRW
Phone:
0202
-896-2885
Fax: 0202-896-2419
Mail:
ed.tiehdnuseg-soileh@suisalb.knarf
|
Anonymous input options exist: Yes Website of the contact form als anonyme Meinungskarte und wöchentlich anonyme Patientenbefragung über den Service Monitor |
|
Patient surveys were conducted: Yes wöchentlich anonym über Service Monitor |
| Referral surveys were conducted: Yes |