Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
URL
/tnemeganamedrewhcseb/netneitap-reuf/nessiw-uz-tug/ed.sd-mukinilk.www//:sptth
Explanations
beschwerdemanagement.kds@sana.de
Contact persons
Marlies Goldammer
Beschwerdemanagementbeauftragte
Köpenicker Straße 29
15711 Königs Wusterhausen
Phone:
0180
-1288444-
Mail:
ed.anas@sdk.tnemeganamedrewhcseb
Advocates
Martin Staar
Patientenfürsprecher
Köpenicker Straße 29
15711 Königs Wusterhausen
Phone:
03375
-288-0
Mail:
ed.sd-mukinilk@ofni
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes über eine kontinuierliche Befragung der Patienten mittels Fragebogen vor Entlassung bzw. alle drei Jahre durch das Picker- Institut (200 Patienten pro Fachabteilung) |
|
Referral surveys were conducted: Yes für Zentren des Klinikum (EndoProthetikZentrum) |