Complaint management
| Structured complaint management was introduced: Yes |
|
Die Einführung erfolgte zum 01.08.2012 |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Maike Westphal
Patientenmanagement, Service
Plöner Str. 42
23701 Eutin
Phone:
04521
-802-102
Fax: 04521-802-499
Mail:
ed.nitue-kes@lahptsew
Advocates
Patientenombudsmann/-frau Schleswig-Holstein e.V. Patientenombudsmann/-frau Schleswig-Holstein e.V.
Patientenombudsmann/-frau Schleswig-Holstein e.V.
Plöner Str. 42
23701 Eutin
Phone:
04551
-803-224
Fax: 04551-803-421
Mail:
ed.nnamsdubmonetneitap@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: No |
| Referral surveys were conducted: No |