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Schön Klinik Lorsch SE & Co. KG

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Oliver Hill

Beauftragter für Patientensicherheit, Qualitäts- und klinisches Risikomanagement

Phone: 06251 -591-202
Mail: ed.kinilk-neohcs@lliho

Oliver Hill

Beauftragter für Patientensicherheit, Qualitäts- und klinisches Risikomanagement

Phone: 06251 -591-202
Mail: ed.kinilk-neohcs@lliho

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes