Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Verfahrensanweisung Beschwerdemanagement. |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
|
Der Beschwerdeführer erhält eine Rückmeldung spätestens am nächsten Werktag. |
Explanations
Frau Monika Küll
Contact persons
Monika Küll
Beschwerdemanagerin
Phone:
0212
-547-2708
Fax: 0212-547-2130
Mail:
ed.negnilosmukinilk@nedrewhcseb
Explanations
Frau Christel Zanssen und Frau Birgit Correns
Advocates
Birgit Correns
Patientenfürsprecherin
Phone:
0212
-547-2222
Mail:
ed.negnilosmukinilk@tigrib.snerroc
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Es werden regelmäßig Patientenzufriedenheitsbefragungen durchgeführt. |
| Referral surveys were conducted: Yes |