Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Clarissa Wegesin
Patientenfürsprecherin
Phone:
02962
-803-109
Mail:
ed.kinilk-htebasile@rehcerpsreufnetneitap
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes |
Referral surveys were conducted: Yes |