Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
|
Das Konzept zum Lob- und Beschwerdemanagement beinhaltet Regelungen zu festgelegten Punkten. |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Marion Holzhauser
Beschwerdemanagement
Klaus-Tussing-Straße 1
66386 St. Ingbert
Phone:
06894
-108-145
Mail:
ed.bgi-eirtaireg-hkk@resuahzloh.m
Advocates
Wolfgang Giffel
Patientenfürsprecher
Klaus-Tussing-Straße 1
66386 St. Ingbert
Phone:
06894
-108-378
Mail:
ed.bgi-eirtaireg-hkk@rehcerpsreufnetneitaP
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: No |