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Paracelsus Krankenhaus

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: No
Handling of written complaints is regulated: No
Time targets for acknowledgement are defined: No

Contact persons

Tobias Kollmar

Leitung Therapeutikum / Qualitätsmanagementbeauftragter

Burghaldenweg 60
75378 Bad Liebenzell

Phone: 07052 -925-2250
Fax: 07052-925-1161
Mail: ed.suahneknark-suslecarap@ramllok.t

Advocates

Heidemann Christian

Physiotherapeut

Burghaldenweg 60
75378 Bad Liebenzell

Phone: 07052 -925-0
Mail: ed.suahneknark-suslecarap@nnamedieh.c

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes